Policy

Acceptable Use Policy

📅 Last updated April 2026✅ Applies to all users and organisations

This Acceptable Use Policy ("AUP") governs how the askKira platform ("the Platform") may and may not be used by individuals and organisations ("Users"). It applies to all users of askKira, including individual subscribers, organisational account holders, staff members, and any other person accessing the Platform. This AUP forms part of your agreement with Public Sector Analytics Ltd t/a askKira ("we", "us") and should be read alongside the Terms of Service and Privacy and Data Policy.

By accessing or using the Platform, you confirm that you have read, understood and agree to comply with this AUP. If you do not agree, you must not use the Platform.

1. Purpose of the Platform

askKira is designed to assist education professionals and organisational staff with professional decision-support, planning, reflection, administrative tasks, and interpretation of policy and statutory guidance. It is an assistive tool intended to augment, not replace, professional judgement and expertise.

The Platform is designed for use by adults (18 and over) in a professional capacity. It is not designed or intended for use by pupils, students, or other individuals under the age of 18, unless expressly permitted by your organisation's account configuration and appropriate safeguards are in place.

2. Permitted Uses

You may use the Platform to:

  • Interpret, summarise or apply statutory and regulatory guidance relevant to your professional role (e.g. KCSIE, Ofsted frameworks, DfE guidance, SEND Code of Practice).
  • Draft, review or sense-check professional documents, reports, letters, policies and communications.
  • Support planning, reflection, professional development and research activities.
  • Explore approaches to complex professional scenarios and challenges, using the AI as a thinking partner.
  • Reduce administrative workload and improve consistency in professional practice.
  • Access your organisation's approved knowledge base, uploaded policies and documents (where enabled by your admin).
  • Use the wellbeing and reflective support tools provided within the Platform, in line with their intended purpose.
3. Data Minimisation and Input Conduct

You must take responsibility for what you enter into the Platform. When submitting queries or uploading documents, you must apply the principle of data minimisation — only including information that is genuinely necessary for the response you require.

In particular, you must:

  • Avoid inputting pupil names, dates of birth, or other information that directly identifies a child or young person unless this is strictly necessary and your organisation has made specific provision for this in its AI governance arrangements.
  • Remove or anonymise personal identifiers (names, addresses, ID numbers, contact details) before submitting documents or case-related queries wherever possible.
  • Not input special category data — including information about health conditions, disabilities, ethnicity, religion, sexual orientation or criminal matters — in a way that identifies an individual, unless strictly required by your professional role and your organisation has confirmed this use is within scope.
  • Not upload or share documents that you do not have the authority to share, including confidential third-party documents, commercially sensitive information, or materials subject to legal privilege or confidentiality obligations.
  • Not input content that belongs to another person and in respect of which you do not hold appropriate rights or permissions.
4. Safeguarding Obligations

askKira is not a safeguarding system and must not be used as the sole basis for any safeguarding decision, referral, assessment or action. All safeguarding concerns must be handled in accordance with your organisation's designated safeguarding procedures and statutory guidance (including KCSIE for schools).

You must:

  • Not use askKira to make, record, or substitute for safeguarding decisions that require the involvement of a designated safeguarding lead (DSL) or statutory agencies.
  • Not input identifying information about a child who is the subject of a safeguarding concern unless your organisation's DSL has specifically authorised this use and appropriate governance is in place.
  • Follow your organisation's reporting procedures for any safeguarding concern that arises during or as a result of using the Platform — including if Kira raises a concern in its response to you.
  • Be aware that where platform content indicates a serious risk to the safety of any individual, askKira may be under a legal obligation to disclose information to relevant authorities.
5. AI-Specific Use Requirements

Given the nature of AI-powered tools, the following requirements apply to all use of the Platform:

  • Human oversight is mandatory. All outputs from the Platform are advisory only. You must review, validate and apply your own professional judgement before acting on any AI-generated response.
  • Critical information must be independently verified. Do not rely on the Platform as your sole source for legal, regulatory, medical, psychological or statutory guidance. Always cross-reference with primary sources and qualified professionals where appropriate.
  • AI outputs must not be presented as original professional work without appropriate review, editing and your own professional input. You remain responsible for any documents, communications or decisions that incorporate AI-generated content.
  • Do not use the Platform to make high-stakes automated decisions. This includes, but is not limited to, decisions about disciplinary action, exclusion, grading, SEND assessments, performance management outcomes, or medical or psychological determinations.
  • Accuracy is not guaranteed. The Platform may produce inaccurate, incomplete or outdated responses. AI models can "hallucinate" — presenting plausible but incorrect information with apparent confidence. You must not assume accuracy without verification.
  • Bias awareness. AI outputs may reflect biases present in underlying training data. You should apply critical professional scrutiny to all responses, particularly those relating to individuals or groups.
6. Prohibited Uses

You must not use the Platform to:

  • Generate, distribute or store any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, offensive or otherwise objectionable.
  • Generate, access or distribute any content that sexualises, exploits, or endangers children or young people in any way.
  • Create or attempt to create content that facilitates discrimination on the basis of race, ethnicity, nationality, sex, gender, sexual orientation, disability, religion, age or any other protected characteristic.
  • Circumvent, probe, test or attempt to disable any safety filters, content moderation systems, guardrails or security controls built into the Platform.
  • Use the Platform for any purpose that violates applicable law, including UK GDPR, the Data Protection Act 2018, the Computer Misuse Act 1990, or any other relevant legislation.
  • Impersonate any person or entity, or misrepresent your identity or affiliation when using the Platform.
  • Attempt to extract, reverse engineer, or replicate the underlying model architecture, training data, system prompts or intellectual property of the Platform.
  • Use the Platform to generate content intended to spread misinformation, disinformation or harmful conspiracy theories.
  • Use the Platform for any commercial purpose other than the purposes for which your organisation's licence has been granted (e.g. you may not use the Platform to generate content for sale to third parties, or to build competing products or services).
  • Share your login credentials with any person not authorised under your organisation's account, or allow access to the Platform by anyone other than authorised users.
  • Use automated scripts, bots or other programmatic means to interact with the Platform in bulk or in a manner not intended for human use, unless expressly permitted by a separate written agreement.
  • Upload, introduce or attempt to introduce malicious code, viruses, ransomware or any other harmful software.
7. Organisational Responsibilities

Where your organisation holds an account with askKira, the organisation (as data controller) has additional responsibilities:

  • Ensuring that all staff who access the Platform have read and understood this AUP before use.
  • Maintaining a current and appropriate AI use policy that covers the use of askKira and reflects your obligations under UK GDPR, DfE guidance and Ofsted expectations.
  • Configuring the Platform's admin controls appropriately, including restricting access to relevant staff, applying content controls where necessary, and ensuring the Platform is used within your organisation's agreed governance arrangements.
  • Notifying askKira promptly of any suspected misuse, data breach, security incident or safeguarding concern arising from use of the Platform.
  • Ensuring that any documents or data uploaded to the Platform's knowledge base are appropriate for sharing, do not contain unauthorised personal data, and are within your organisation's authority to share.
8. Reporting Misuse

If you become aware of any use of the Platform that violates this AUP — including by other members of your organisation — you should report it promptly to your organisation's designated administrator or data protection officer, and to askKira at hello@askkira.com.

We take all reports of misuse seriously and will investigate promptly. Where a report relates to a safeguarding concern or potential criminal activity, we will take appropriate steps including escalation to relevant authorities as required by law.

9. Consequences of Breach

Breach of this AUP may result in:

  • Immediate suspension or termination of your individual or organisational access to the Platform, without refund.
  • Referral to your employing organisation, professional body or regulatory authority where appropriate.
  • Disclosure to law enforcement or statutory agencies where required by law or in cases involving serious harm or safeguarding concerns.
  • Legal action where the breach has caused or risks causing harm to askKira, its users, or third parties.

askKira reserves the right to investigate suspected breaches and to take any of the above actions at its sole discretion. We will act proportionately and with appropriate regard to due process, but safety and legal compliance will always take precedence.

10. Monitoring

The Platform operates an automated monitoring engine that detects content falling into high-risk categories (including content relating to harm, self-harm, sexual content, violence and threatening behaviour). Where flagged content is detected, alerts are sent to your organisation's designated administrator. Content is accessed by askKira staff only in the limited circumstances described in our Privacy and Data Policy and only with organisational consent, except where a legal safeguarding duty requires disclosure.

Use of the Platform constitutes consent to this automated monitoring.

11. Changes to This Policy

We may update this AUP from time to time to reflect changes in the law, our services, or best practice. We will provide reasonable notice of material changes via the Platform or by email to your organisation's designated contact. Continued use of the Platform after the effective date of any change constitutes acceptance of the updated AUP.

12. Governing Law

This AUP is governed by the laws of England and Wales. Any disputes arising from this AUP shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions about this AUP, please contact us at hello@askkira.com or write to: Public Sector Analytics Limited, Company No. 14889377, registered in England and Wales.

Last updated: April 2026